Repair Procedures FAQ
Equipment being returned for repair requires a Return Material Authorization number (RMA #). You must fill out the form at RMA Request. Once submitted you will be emailed the number and shipping instructions.
Upon receiving your equipment in our Customer Service department, a notification will be sent by email or fax to advise the arrival of your equipment. Due to a high volume of business, repair estimates will be sent within 2-3 weeks of the receipt of instrument. Unit's sent to Geometrics without a RMA # will delay the turnaround time for the repair estimate.
The following information is required in order to generate a RMA:
• Full customer contact info (include email)
• Instrument name
• Serial number
• Description of the problem
• End User
Geometrics repair labor rate will be $130.00 per hour with a minimum 2 hour evaluation fee per instrument.
Geometrics policy is to provide the best service available to our customers. We appreciate your business and hope that you are satisfied with the service we provide you!